Rent is due on the 1st of each month. A grace period may apply — please refer to your lease agreement for the specific terms at your property. Late fees may be assessed after the grace period expires.

We use the AppFolio resident portal for online rent payments. You can pay via bank transfer (ACH) or credit/debit card. Log in using the link provided at move-in, or contact your building manager if you need help accessing your account.

Yes. You can enroll in autopay through the AppFolio resident portal. Once set up, your rent will be drafted automatically on the due date each month so you never miss a payment.

Please reach out to your building manager as soon as possible if you're having difficulty making rent. We encourage open communication. Unpaid rent may result in a formal notice of non-payment in accordance with Washington State law (RCW 59.18).

Submit all maintenance requests through the AppFolio resident portal. Log in, navigate to the Maintenance tab, and describe the issue in detail. Including photos helps us diagnose and prioritize faster.

Response times vary by urgency. Emergency repairs (water leaks, no heat, safety hazards) are prioritized and addressed as quickly as possible — often same-day. Routine repairs are typically completed within 5–10 business days depending on scheduling and parts availability.

Emergencies include: active water leaks or flooding, no heat during cold weather, gas smells or suspected leaks, electrical hazards, broken locks or doors that compromise security, and sewage backups. For emergencies, call your building manager directly — do not wait for the online portal.

Residents are generally responsible for minor upkeep (such as replacing light bulbs) and any damage beyond normal wear and tear. Please review your lease for specifics. When in doubt, submit a maintenance request and we'll assess it.

Most leases require 20 days' written notice prior to the end of your lease term. Month-to-month residents should refer to their lease for specific notice requirements. Contact your building manager to confirm your obligation before submitting notice.

Under Washington State law, landlords must return your security deposit — along with an itemized statement of any deductions — within 30 days of your move-out date. Please make sure we have your forwarding address on file before you leave.

Any new occupant must be approved and added to the lease before moving in. Contact your building manager to begin the process — they'll provide an application and walk you through the next steps. Unauthorized occupants may be considered a lease violation.

Early termination is possible in certain circumstances. You may be responsible for an early termination fee and/or rent through the re-leasing of your unit. Contact your building manager to discuss your situation and review your specific lease terms.

Pet policies vary by property. Some buildings welcome pets with an additional deposit and/or monthly pet fee; others do not allow pets. Check your lease or contact your building manager for the pet policy specific to your building.

Most Milestone properties have shared laundry facilities on-site with coin-operated machines. Laundry room locations and hours vary by building — your building manager can direct you to the nearest facilities.

Parking availability and assignments differ by property. Contact your building manager to confirm your assigned space (if included) and to ask about guest parking options. Unauthorized vehicles may be towed at the owner's expense.

The easiest way to reach your building manager is via the contact information provided at move-in. For non-emergency matters, email is preferred. For urgent issues, call or text directly. You can also reach our main office at (206) 325-1166.

Rent is due on the 1st of each month. A grace period may apply — please refer to your lease agreement for the specific terms at your property. Late fees may be assessed after the grace period expires.

We use the AppFolio resident portal for online rent payments. You can pay via bank transfer (ACH) or credit/debit card. Log in using the link provided at move-in, or contact your building manager if you need help accessing your account.

Yes. You can enroll in autopay through the AppFolio resident portal. Once set up, your rent will be drafted automatically on the due date each month so you never miss a payment.

Please reach out to your building manager as soon as possible if you're having difficulty making rent. We encourage open communication. Unpaid rent may result in a formal notice of non-payment in accordance with Washington State law (RCW 59.18).

Submit all maintenance requests through the AppFolio resident portal. Log in, navigate to the Maintenance tab, and describe the issue in detail. Including photos helps us diagnose and prioritize faster.

Response times vary by urgency. Emergency repairs (water leaks, no heat, safety hazards) are prioritized and addressed as quickly as possible — often same-day. Routine repairs are typically completed within 5–10 business days depending on scheduling and parts availability.

Emergencies include: active water leaks or flooding, no heat during cold weather, gas smells or suspected leaks, electrical hazards, broken locks or doors that compromise security, and sewage backups. For emergencies, call your building manager directly — do not wait for the online portal.

Residents are generally responsible for minor upkeep (such as replacing light bulbs) and any damage beyond normal wear and tear. Please review your lease for specifics. When in doubt, submit a maintenance request and we'll assess it.

Most leases require 20 days' written notice prior to the end of your lease term. Month-to-month residents should refer to their lease for specific notice requirements. Contact your building manager to confirm your obligation before submitting notice.

Under Washington State law, landlords must return your security deposit — along with an itemized statement of any deductions — within 30 days of your move-out date. Please make sure we have your forwarding address on file before you leave.

Any new occupant must be approved and added to the lease before moving in. Contact your building manager to begin the process — they'll provide an application and walk you through the next steps. Unauthorized occupants may be considered a lease violation.

Early termination is possible in certain circumstances. You may be responsible for an early termination fee and/or rent through the re-leasing of your unit. Contact your building manager to discuss your situation and review your specific lease terms.

Pet policies vary by property. Some buildings welcome pets with an additional deposit and/or monthly pet fee; others do not allow pets. Check your lease or contact your building manager for the pet policy specific to your building.

Most Milestone properties have shared laundry facilities on-site with coin-operated machines. Laundry room locations and hours vary by building — your building manager can direct you to the nearest facilities.

Parking availability and assignments differ by property. Contact your building manager to confirm your assigned space (if included) and to ask about guest parking options. Unauthorized vehicles may be towed at the owner's expense.

The easiest way to reach your building manager is via the contact information provided at move-in. For non-emergency matters, email is preferred. For urgent issues, call or text directly. You can also reach our main office at (206) 325-1166.