Residents

Text message updates

We text residents about the things that can't wait for an email — a technician on the way, water going off in the morning, an update on a maintenance request you filed. This page explains what we send, how you sign up, and how to stop.

What we send

Updates on a maintenance request you submitted, including when a technician has been assigned and when they are on the way.
Building notices, such as a scheduled water shutoff, elevator service, or planned power work.
Replies from your property manager when you text us a question about your tenancy.
After-hours dispatch messages to our own maintenance staff, letting the on-call technician know which resident is calling.

We do not send marketing or promotional texts. Message frequency varies depending on what is happening at your building and whether you have an open request.

How you sign up

There are two ways residents opt in, and both are your choice:

In the resident portal. Sign in to your AppFolio resident portal, add your mobile number, and turn on text notifications. This is how most residents opt in.
By asking us. Email leasing@rentmilestone.com or call (206) 325-1166 and tell us the mobile number you would like us to text.

Sign up for text updates

Use this form to give consent and have us text the mobile number you enter. Fill in your number, check the box, and submit. We will only text the number you provide here.

Thanks — you're signed up. We'll text the mobile number you gave us. Reply STOP to any message to opt out.

Oops! Something went wrong while submitting the form.

How to stop, and how to get help

Reply STOP to any message from us and the texts end. You will get one confirmation and nothing after that. Opting out of texts does not affect your tenancy, your maintenance requests, or how we reach you by phone and email.

Reply HELP for help, or contact us at leasing@rentmilestone.com or (206) 325-1166.

Msg & data rates may apply. Standard message and data rates from your carrier may apply. Carriers are not liable for delayed or undelivered messages.

Your number stays with us

We do not sell your phone number, and we do not share your text-message consent with anyone for their own marketing. Full details are in our Privacy Policy and Terms.

SMS Terms & Conditions (SMS program terms)

Program summary: Milestone Properties sends transactional text messages to residents who opt in and to Milestone maintenance employees on the after-hours on-call rotation. Message frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe at any time, or reply HELP for help. Support: leasing@rentmilestone.com or (206) 325-1166. Full terms for both programs are below.

These terms govern the text message programs operated by Milestone Development LLC, doing business as Milestone Properties. Milestone runs two separate programs. Program 1 is for residents. Program 2 is for Milestone's own maintenance employees and is not available to the public.

Program 1 — Milestone Properties resident updates

Who receives messages: Residents of apartment communities managed by Milestone who have opted in, either through the sign-up form on this page, through the AppFolio resident portal, or by asking our office to text a number they provide.
What we send: Maintenance request status updates, building service notices such as scheduled water shutoffs, and replies from your property manager about your tenancy. We do not send marketing or promotional messages.
Message frequency: Message frequency varies. You will generally receive messages only when there is activity on a maintenance request you submitted or a service event at your building.
Cost: Message and data rates may apply. Milestone does not charge for these messages; your mobile carrier's standard rates apply.
How to stop, and how to get help: Reply STOP to any message to end the texts. Reply HELP for help. Opting out does not affect your tenancy, your maintenance requests, or how we reach you by phone and email.
Support contact: leasing@rentmilestone.com or (206) 325-1166.

Program 2 — After-hours on-call dispatch (Milestone staff only)

Who receives messages: Only Milestone Development LLC maintenance employees who are on the after-hours on-call rotation. No resident, applicant, customer, or other consumer phone number receives messages under this program, and it is not open to the public.
What we send: Notification that an after-hours maintenance call is ringing the on-call technician, including the caller's number and property; escalation notices when a call is not answered; and on-call shift assignments.
How employees consent: Before an employee is added to the after-hours on-call rotation, they sign a written on-call assignment acknowledgment containing this consent language:

I authorize Milestone Development LLC to send automated text messages to the mobile number I have provided, for after-hours maintenance dispatch while I am on call. Message frequency depends on call volume. Message and data rates may apply. I can reply STOP at any time to stop these messages, or HELP for help.

Message frequency: Message frequency depends on after-hours call volume and applies only while the employee is on call.
Cost: Message and data rates may apply.
How to stop, and how to get help: Reply STOP to any message to end the texts, or ask your supervisor to be removed from the on-call rotation. Reply HELP for help.
Support contact: leasing@rentmilestone.com or (206) 325-1166.

Milestone does not sell phone numbers and does not share text-message consent with third parties for their own marketing. Phone numbers are never purchased, rented, or obtained from third parties. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information.

Milestone Properties · Seattle, WA · Owner-operated since 1985