Terms & Conditions
SMS Terms & Conditions
These Terms & Conditions apply to text messages from Milestone Properties at (206) 260-0606. Program 1 is for residents. Program 2 is staff only and is not open to the public.
What we send
- Confirmation that a maintenance request was received.
- The day's technician arrival window.
- Updates or completion of that request.
- Urgent building notices (for example water shut-offs).
We never send marketing or promotional texts. Message frequency varies, typically 1–4 messages per maintenance request. Msg & data rates may apply.
How you sign up
There are two ways residents opt in, and both are your choice:
- On the SMS consent page. Use the public sign-up form at /sms-consent. No login is required.
- Lease or renewal addendum. Residents may also opt in by initialing the SMS consent line in their lease or renewal addendum.
Sample lease consent language
Yes, I agree to receive maintenance and building text messages from Milestone Properties at the mobile number above. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of renting. See our SMS Terms & Conditions and Privacy Policy.
How to stop, and how to get help
Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to stop. You'll get one confirmation and no more texts. Opting out does not affect your tenancy or your maintenance requests.
Reply HELP for help, or contact us at (206) 325-1166 or leasing@rentmilestone.com.
Msg & data rates may apply.
Your number stays with us
We do not sell your phone number, and we do not share your text-message consent with anyone for their own marketing. Full details are in our Privacy Policy.
SMS Terms & Conditions
Program summary: Milestone Properties sends transactional text messages to residents who opt in and to Milestone maintenance employees on the after-hours on-call rotation. Message frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe at any time, or reply HELP for help. Support: leasing@rentmilestone.com or (206) 325-1166. Full terms for both programs are below.
These Terms & Conditions govern the text message programs operated by Milestone Development LLC, doing business as Milestone Properties. Milestone runs two separate programs. Program 1 is for residents. Program 2 is for Milestone's own maintenance employees and is not available to the public.
Program 1 — Resident maintenance text updates
- Program name
- Resident maintenance text updates.
- Sender
- Texts come from Milestone Properties at (206) 260-0606.
- Who receives messages
- Residents of apartment communities managed by Milestone who have opted in through the sign-up form on this website or by initialing the SMS consent line in their lease or renewal addendum.
- What we send
- Confirmation that a maintenance request was received; the day's technician arrival window; updates or completion of that request; and urgent building notices (for example water shut-offs). We never send marketing or promotional texts.
- Message frequency
- Message frequency varies, typically 1–4 messages per maintenance request.
- Cost
- Msg & data rates may apply.
- How to stop
- Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to stop. You'll get one confirmation and no more texts. Opting out does not affect your tenancy or your maintenance requests.
- How to get help
- Reply HELP for help, or contact us at (206) 325-1166 or leasing@rentmilestone.com.
- Support contact
- (206) 325-1166 or leasing@rentmilestone.com.
- Carrier liability
- Carriers are not liable for delayed or undelivered messages.
Program 2 — After-hours on-call dispatch (Milestone staff only)
- Who receives messages
- Only Milestone Development LLC maintenance employees who are on the after-hours on-call rotation. No resident, applicant, customer, or other consumer phone number receives messages under this program, and it is not open to the public.
- What we send
- Notification that an after-hours maintenance call is ringing the on-call technician, including the caller's number and property; escalation notices when a call is not answered; and on-call shift assignments.
- How employees consent
- Before an employee is added to the after-hours on-call rotation, they sign a written on-call assignment acknowledgment containing this consent language:
I authorize Milestone Development LLC to send automated text messages to the mobile number I have provided, for after-hours maintenance dispatch while I am on call. Message frequency depends on call volume. Message and data rates may apply. I can reply STOP at any time to stop these messages, or HELP for help.
- Message frequency
- Message frequency depends on after-hours call volume and applies only while the employee is on call.
- Cost
- Message and data rates may apply.
- How to stop, and how to get help
- Reply STOP to any message to end the texts, or ask your supervisor to be removed from the on-call rotation. Reply HELP for help.
- Support contact
- leasing@rentmilestone.com or (206) 325-1166.
Last updated: September 28, 2026. Milestone does not sell phone numbers and does not share text-message consent with third parties for their own marketing. Phone numbers are never purchased, rented, or obtained from third parties. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information.